Shipping & Delivery

How long does shipping take?

You can expect your order to be fulfilled and shipped out within 2-5 business days of your order and then shipping time is as follows:

Canada – 3 to 9 business days
USA – 5 to 15 business days
International – 20 to 60 business days

Will I be charged any duties and taxes?

Any print orders being shipped internationally or to the USA may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Artist is not responsible for these charges if they are applied, they are the responsibility of the customer. The Artist is not responsible for any delays caused by customs.

How do I track my order?

When your order has shipped, you will receive an email notification which will include a tracking number and courier you can use to track your shipment.

Please refer to the standard shipping timelines above. If you haven’t received your order within your destination’s timeline please contact us at mail@carmendeklerk.com with your name and order number, and we will investigate your shipment delay. 

Carmen de Klerk will not be accountable and/or liable for artworks that are lost or damaged during transit internationally.

Refunds, Returns, and Exchanges

Can I return my order? I changed my mind. 

All prices on the website are in CAD and all sales are final. Each print is made to order and we do not offer returns. Additionally, we cannot accept returns on gift cards. Please be sure to read the description and any size charts provided carefully before ordering.

Can I cancel my order or exchange my print for a different one?

Unfortunately, all sales and orders are final. Each print is made to order and we cannot accommodate exchanges or cancellations. Please be sure to read the description and sizes provided carefully before ordering.

What if I received a damaged print?

Upon receiving your shipment, please inspect your order. If your order is damaged or you receive the wrong print please email mail@carmendeklerk.com with your name, order number, and photos of the damage or wrong print and we will be happy to assist you.

What if my order shows as delivered but I didn’t receive it?

In the event that your order shows as delivered but you didn’t receive your shipment, please contact the courier and local postal service with the tracking number (shown in your shipping notification) and inquire with them about it first. There’s a chance your package is waiting for you to pick up at your nearest post office, however, if they can’t find it, contact us at mail@carmendeklerk.com to see if there’s anything else that can be done on our side.

Copyright

Images used on this website are the property of Carmen de Klerk and must not be reproduced without expressed written permission. Any unauthorized reproduction will result in legal proceedings.

Colour Representation

Although every endeavor is made to represent the truest colours of the actual artwork on screen, the nature of digital computer screens means colours may vary slightly.

Payments

All payments are taken in Canadian Dollars ($ CAD) and are charged at the current exchange rate.

Paypal & Stripe are the most secure way of shopping online. When you purchase using Paypal or Stripe, a buyer’s information is 100% secure and is not shared with the seller. None of your information can be used outside of this site and credit card details are not collected.

If your question is not answered in this FAQ section, please email us at mail@carmendeklerk.com and we will be happy to assist you with any questions you may have. 

Carmen de Klerk